Last Updated: December 9, 2025
At Ligaments AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered enterprise solutions and services.
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and business address
- Professional Information: Job title, company name, and industry
- Account Information: Username, password, and account preferences
- Communication Data: Messages, feedback, and support requests
- Service Usage Data: How you interact with our platform and services
- Technical Data: IP address, browser type, device information, and access times
- AI Interaction Data: Queries, prompts, and AI-generated outputs (anonymized where possible)
Business Data
- Project Information: Requirements, specifications, and project details
- Integration Data: Information from connected systems (ERP, CRM, etc.)
- Analytics Data: Performance metrics and usage statistics
We use collected information for the following purposes:
Service Delivery
- Providing and maintaining our AI platform and services
- Processing your requests and delivering AI-powered solutions
- Managing your account and providing customer support
Improvement and Development
- Analyzing usage patterns to improve our services
- Developing new features and capabilities
- Training and fine-tuning our AI models (using anonymized data)
Communication
- Responding to your inquiries and support requests
- Sending service updates, security alerts, and administrative messages
- Providing marketing communications (with your consent)
Legal and Security
- Ensuring compliance with legal obligations
- Protecting against fraud, abuse, and security threats
- Enforcing our Terms of Service
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
- Trusted third-party service providers who assist in operating our platform
- Cloud infrastructure providers (AWS, Google Cloud, etc.) for hosting and data processing
- Analytics and monitoring service providers
Business Transfers
- In connection with a merger, acquisition, or sale of assets
- During due diligence processes
Legal Requirements
- When required by law or to respond to legal processes
- To protect our rights, property, or safety
- To investigate fraud or security violations
With Your Consent
- When you explicitly agree to information sharing
- For specific business purposes you authorize
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security audits and penetration testing
- Multi-factor authentication for sensitive operations
Organizational Safeguards
- Employee training on data protection
- Access controls and role-based permissions
- Incident response procedures
- Regular security assessments
AI-Specific Protections
- Anonymization and pseudonymization of training data
- Secure model development environments
- Protection against AI model inversion attacks
- Compliance with AI ethics and privacy standards
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Account Data: Retained while your account is active and for 3 years thereafter
- AI Training Data: Anonymized and retained for model improvement purposes
- Communication Records: Retained for 5 years for legal compliance
- Analytics Data: Aggregated and retained indefinitely for service improvement
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Deletion
- Request deletion of your personal information
- Note: Some data may be retained for legal or legitimate business purposes
Opt-Out
- Unsubscribe from marketing communications
- Control cookie preferences through your browser settings
Data Processing Objections
- Object to certain types of data processing
- Withdraw consent where applicable
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
- Required for platform functionality and security
Analytics Cookies
- Help us understand how users interact with our platform
- Used to improve services and user experience
Preference Cookies
- Remember your settings and preferences
You can control cookie preferences through your browser settings or our cookie consent banner.
8. International Data Transfers
As a global AI platform, we may transfer data internationally. We ensure appropriate safeguards are in place:
- Compliance with applicable data transfer regulations
- Standard contractual clauses for international transfers
- Adequate protection measures for cross-border data flows
9. AI Ethics and Responsible Data Use
Our commitment to responsible AI includes:
Data Minimization
- Collecting only necessary information for service delivery
- Regular review and minimization of data collection
Bias Mitigation
- Regular audits of AI models for bias and fairness
- Transparent AI decision-making processes
Privacy by Design
- Building privacy considerations into all AI development
- Default privacy settings and user controls
10. Third-Party Services and Integrations
When you connect third-party services to our platform:
- We access only the data necessary for integration
- Data is processed according to this Privacy Policy
- You are responsible for third-party service compliance
11. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will:
- Notify you of material changes via email or platform notification
- Update the "Last Updated" date at the top of this policy
- Provide a summary of key changes
If you have questions about this Privacy Policy or our data practices:
Data Protection Officer
- Email: support@ligaments.ai
- Address: United States
Response Time: We aim to respond to privacy inquiries within 30 days.
14. Complaints and Dispute Resolution
If you have concerns about our privacy practices:
- Contact our Data Protection Officer
- Escalate to relevant supervisory authorities if needed
- Participate in dispute resolution processes
15. Compliance and Certifications
We are committed to compliance with:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- Industry-specific regulations (HIPAA for healthcare, etc.)
- AI ethics and privacy frameworks
This Privacy Policy was last updated on December 9, 2025
